What will the charge look like on my credit card?
The charge will be labeled as Cruz N Cub Publishing Inc. There will be no indication that you have purchased adult goods on your credit card statement. In the event someone calls us in reference to a charge we do not disclose the details of the nature of the charge unless we feel certain it is the customer that has placed the purchase. The only exception to this policy is when handling calls from Visa/MasterCard's Internet Fraud Dept. We are required to disclose full information to them under our credit card vendor license agreement to assist them in their fraud prevention pursuits.

Will you sell my contact information to another company?
We  have been in business for countless years and plan to be in business for many more. We feel selling customer information is in direct conflict with this company goal. Further in order to most efficiently serve you, a reputable third-party banking institution handles credit card transactions. They receive the information needed to verify and authorize your credit card and to process your order. They are under strict obligation to keep your personal information private.

Can I have a catalogue mailed to me?
We do not mail catalogues. The only public catalogue is the online one. It would be rather contradictory to not mail promotion mail and e-mail, but to mail catalogues. If you receive any catalogues in the mail we did not send them.

Has my order been shipped?
We do our best to ship all orders within 24 of receipt. Please note all the warehouses are closed on Saturday & Sunday. All Shipments are subject to stock availability.

How much is shipping?
Shipping and Handling costs for U.S. orders  start at 6.95 and are calculated by the size of your order. Your exact shipping costs are displayed following  your order subtotal total, before you will be asked for payment information. You final invoice & receipt will include your complete shipping costs.

Do I have to pay Sales Tax?
We are required to collect Sales Taxes and remit such collections to the Florida State Sales Tax Commission from all Florida State residents. If you are not a resident of The State of Florida you should not pay Sales Taxes to us. 

Back orders

When will my backorder arrive?
We stock considerable overstock to ensure prompt delivery of orders. In addition our warehouse receives several deliveries a day. Unfortunately Back-orders are highly dependent on the producers. As is such a backorder could be (at worst) as late as 3-4 weeks after order placement. To console you, our numbers show that less than 1 in 100 orders have a backordered item.

Will you e-mail me regarding a backorder?
We will e-mail you regarding a back-order. To ensure discreetness and your privacy we will only refer to the item code and not the title. You will then be expected to reply to the email indicating whether you would like to wait for your item or whether you would like a substitution to be shipped immediately.

International Order How much is shipping?
We do not ship International orders outside the continental USA.

Order Problems

How do I cancel an order?
An order may be cancelled only if that item is out of stock. Any order submitted through the website, if in stock, will ship immediately and cannot be cancelled. You may return your merchandise when you receive the package DO NOT open it. As long as the package is unopened only a 20% restocking fee will be deducted from your credit. Shipping charges are nonrefundable. For further questions Email Service@Leathermenstore.com


How do I return an order?
Unopened
To return an unopened package. As long as the package is unopened only a 20% restocking fee will be deducted from your credit. Shipping charges are nonrefundable. Returns must be made within 30 days.
Opened
Opened packages are considered used. A 50% restocking fee will be deducted from your credit. Shipping charges are nonrefundable. Returns must be made within 30 days.
Novelties
Due to FL State Department of Health regulations we are not allowed to accept, for credit or exchange, any of the novelty items sold under the title of TOYS. This includes, but is not limited to, Anal Toys, Bondage Equipment, Cock Extensions, Dildos, Lotions, Love Dolls, Love Kits, Penis Pumps, Sex Guides, and Vibrators. We will only exchange a defective item with the same exact item given it was returned within 30 days of the invoice date. This is in compliance with regulations from the FL State Department of Health.

What are my payment options?
Credit Cards - We accept all major credit cards including, Visa, and MasterCard. There is no surcharge for using your credit card to make purchases with Cruz N Cub Publishing Inc. Please be sure to provide your exact billing address and telephone number-the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Money Orders, Cashier's Checks, Company Checks, & Personal Checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to 10-15 banking days after receipt for clearance of funds before the order is processed. Cruz N Cub Publishing. Cannot guarantee the availability of a product by the time funds clear or payment is received.

APO - FPO Orders
All APO - FPO orders that weigh more than 16 ounces will be shipped on the Friday of the week they are ordered. Because of weight restrictions on packages sent to military instillations packages weighing over 16 ounces have to be shipped from a post office with a USPS meter stamp on it. 

I need a copy of my invoice.
Please contact Service@LeatherMenStore.com  with your invoice number. It is located in your order confirmation that was e-mailed to you upon placing the order.

How can I get additional information on an item?
If you need additional information about a product on our site, and if we have access to the information you are looking for, we will send it to you as soon as possible.

How do I get my CD to work on my computer?
A video on CD-ROM is a form of recording media. It allows full motion video as well as audio to be stored into a CD size disc. The movie CD's can be played back on:
*Pentium based PC's (133 Mhz + recommended) with MS ActiveMovie or similar MPEG software) This type of software comes pre-installed on almost every new computer for the past year or two (if not longer)
*486 PC's equipped with a dedicated MPEG Hardware Card
*Power MACS with Apple QuickTime 2.5 or MPEG player
*A video CD is not the same as a DVD. However it will play on a DVD-ROM player. Just as any CD-ROM would. If you need help getting a Vivid CD-ROM to run you can download the QuickTime for Windows Repair Disk (qtfixnow.exe - 379 KB). If this doesn't help, call Vivid Video's technical line at 818-908-9663.
*A Video CD requires a MPEG player to be installed on your computer, while a regular CD-ROM requires QuickTime.

How do I get my DVD to work on my computer?
Certain titles have conflict problems with particular drives. This is more of an issue with the drive manufacturer than with the company that makes the title. Usually, the problem comes from a driver, which is the programming that recognizes the disk in the drive and transfers the data to your computer. Drive manufacturers are constantly discovering driver problems and frequently post updated drivers on their Web sites. These are easily downloaded and installed on your computer. If not, contact your drive manufacturer and alert them to the problem. Chances are, they will have an updated driver created to correct the problem in very little time.

What is a cookie and do you use them?
Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. LeatherMenStore.com uses cookies to keep track of what you have in your basket and to remember you when you return to our stores. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop at LeathermenStore.com.  Here are basic instructions for turning cookie support on in the major browsers. For all other browsers please consult your documentation or online help files. If you do not know your browser version, click on help and then click the about... option. Microsoft Internet Explorer 5.0[]

Select Tools -> Internet Options and click on the "Security" tab. The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.

Microsoft Internet Explorer 4.0[]

On the PC select View -> Internet Options and click on the "Advanced" tab. Scroll down until you see the word "Cookies" and verify that the radio button next to "Always accept cookies" is selected.

On the Macintosh, select Edit -> Preferences and scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.

Microsoft Internet Explorer 3.0[]

Choose View -> Options and click on the "Advanced" tab. Make sure that "Warn before accepting a cookie" is unchecked.

Netscape Communicator 4.0[]

Choose Edit -> Preferences and click on the "Advanced" option. Select the radio button next to "Accept all cookies" and click "OK".

Netscape Navigator 3.0[]

Open "Network Preferences" under Options. Next click on the "Protocols" tab and ensure that the box next to "Accepting A Cookie" is unchecked

What browsers do you recommend?
For optimal performance and the fastest page redraw, we suggest you use Microsoft Internet Explorer 5. The website is best viewed using the following browsers and versions: Microsoft Internet Explorer 4.0 and above, Netscape Navigator 4.0 and above, and AOL 4. Macintosh users are strongly urged to use Microsoft IE 4.0 or Netscape 4.0 or newer browsers. Your browser must be at least version 3.0 or above with JavaScript and Cookies enabled to work with our website.

Policies

LeatherMenStore.com. Privacy Policy
When you place an order with Cruz N Cub Publishing Inc., we ask for your name, your billing address, the address for shipment of the order, your credit card number and expiration date and your email address. We consider this information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you. In the event you do not wish to receive promotional email from Cruz N Cub Publishing Inc, please click the "remove me from your list" link on the email we send you.

Copyright and Trademark Notice
This site is owned and operated by Cruz N Cub Publishing Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Cruz N Cub Publishing Inc. ALL RIGHTS RESERVED. All software used on the site is the sole property of Cruz N Cub Publishing Inc. or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Cruz N Cub Publishing Inc. prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Disclaimer and Limitation of Liability as to Products Sold

All of Cruz N Cub Publishing Inc. products are guaranteed against defects for 30 days from the date of the invoice and can be replaced. EXCEPT AS EXPRESSLY STATED HEREIN, Cruz N Cub Publishing Inc. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE SITES. EXCEPT AS EXPRESSLY STATED HEREIN, Cruz N Cub Publishing Inc. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO Cruz N Cub Publishing Inc. ARISING FROM ANY PRODUCT SOLD ON THE Cruz N Cub Publishing Inc SITES SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL Cruz N Cub Publishing Inc., ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD

Disclaimer and Limitation of Liability as to the Cruz N Cub Publishing Inc. Web Sites THE WEB SITES AND THE MATERIALS THEREIN ARE PROVIDED "AS IS". Cruz N Cub Publishing Inc. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE Cruz N Cub Publishing Inc. SITES, THEIR OPERATION, CONTENTS, INFORMATION, OR MATERIALS. Cruz N Cub Publishing Inc. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITES OR THEIR USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT Cruz N Cub Publishing Inc., ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE Cruz N Cub Publishing Inc. Sites. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Cruz N Cub Publishing Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Cruz N Cub Publishing Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled Cruz N Cub Publishing Inc. shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Cruz N Cub Publishing Inc. is not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Cruz N Cub Publishing Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason. Cruz N Cub Publishing Inc. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $500.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Cruz N Cub Publishing Inc. is a reseller to end user customers and does not accept orders from exporters or wholesalers, or other customers who intend to resell the products offered by Cruz N Cub Publishing Inc.

All requests for technical service and support may be made directly to Cruz N Cub Publishing Inc @ service@leathermenstore.com . If we are not able to assist you we will try to refer you to the manufacture's technical support.

Jurisdiction and Venue
You agree that any legal action brought against Cruz N Cub Publishing Inc. shall be governed by the laws of the State of Florida without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Cruz N Cub Publishing Inc. sites shall be an appropriate federal or state court located in Broward County Florida.

We thank you again for your interest in and continued support Cruz N Cub Publishing Inc and its sites.